Service Stream
The organisation at a glance
Service Stream is an S&P/ASX 300 listed business providing integrated end-to-end asset life-cycle services to a diverse range of industries and asset owners, operators and regulators across Australia.
We specialise in the design, construction, installation, operation and maintenance of critical assets across Australia’s essential infrastructure networks. We are technology-agnostic to the various types of networks, delivering a range of services across power, gas, water and renewable energy utilities, roads, rail, ITS, and fixed and wireless telecommunication networks.
Commitment to Inclusion
Building an organisational culture promoting and demonstrating inclusiveness and connection.
Providing our people with focused learning, skilling and workforce participation opportunities.
Focusing on talent and sourcing pipelines, Employee Value Proposition, retention and engagement.
Fostering strategic and inclusive corporate partnerships and community relationships.
Measuring, analysing and reporting to ensure progress remains on track and we are accountable.
“By strengthening inclusivity and respect in our workplaces, we will demonstrate that different perspectives, backgrounds and life experiences are valued, in turn helping us drive innovation and solve challenges through collaboration.”
Sarah Bottomley
Chief People Officer
“Our organisation recognises the benefits of a diverse and inclusive workforce, where all employees feel valued, accepted, and empowered to reach their full potential. Service Stream understands the importance of supporting a diverse and inclusive workforce, and the benefits derived from building a greater connection between our employees, our clients and the communities we operate across”
Leigh Mackender
Managing Director
Diversity, Equity and Inclusion Strategy 2024-2025 Announcement
Inclusion in practice
At Service Stream, Diversity, Equity and Inclusion are central to how we operate – not just as values, but as a structured plan with clear actions and accountability.
Recruitment and onboarding
- Our recruitment and hiring process has been fully reviewed to remove bias, including bias related to neurodiversity and disability. Every job advertisement includes a statement reflecting our commitment to diversity.
- Our Neuro-inclusive Recruitment Guide provides talent teams and hiring managers with practical guidance on supporting and accommodating neurodivergent candidates throughout the recruitment process.
Day-to-day team practices
- Supporting Neurodivergence at Service Stream is a resource co-designed with neurodivergent staff that gives managers and colleagues practical, everyday strategies for being more neuroinclusive at work.
- A Neurodiversity Advocacy Process is also in place, empowering neurodivergent employees and their managers to seek support in developing accommodations.
Support and adjustments
- Our Neurodiversity Listening Circles give neurodivergent staff and staff who are carers of neurodivergent family members a structured space to share their experiences, challenges, and recommendations. These groups are led by our Executive Sponsor for Neurodiversity, Chief Information Officer Douglas Young, and Senior Manager for Diversity, Equity and Inclusion, James Smith.
Learning and development
- In 2024, Service Stream partnered with Amaze, to become the first company in our industries to complete the A-Plus Inclusion Program. 50 staff participated, including People & Experience, Health & Safety, Operations, and executive leadership.
- Through the program, managers and People & Culture professionals built practical skills in applying universal design concepts to make recruitment and management more inclusive of different neurotypes. Staff have also completed training in Attracting Diverse Talent and Unconscious Bias.